Total Care Plan for Managed Services


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faq


Frequently Asked Questions
about Managed Services


 

What is Proactive Managed Services?

Managed Services removes the day-to-day management and burden of IT from the business owner shoulders. With the TotalCare Plan, OmniStar Services will monitor and protect your network, and supply you and your employees with help desk support. IT will become an asset instead of a burden.

 

Why is Proactive IT better than what I do now, which is call someone when something breaks (considered Reactive IT)?

You might not realize it, but you spend a lot more money on any given break than what is stated on the bottom of that invoice.

Realize this: when there is an IT issue (computer locks up, printer wont print, Blue Screen of Death, QuickBooks wont save amounts correctly, computer virus detected, and so on), the clock starts there. You start losing money the second that employee gets stuck.

 

But Break-Fix doesn't effect my company that much. Does it?

Here's the usual Old Reactive process that you probably are using today:

1. Your employee has an issue with her computer

2. She asks another co-worker for help (now two employees are stopped working)

3. They try for a bit then go and get you, the business owner

4. You try fixing the issue (now at least 3 people have stopped productivity)

5. You go find the Break-Fix IT Company's phone number

6. Call the company and schedule an appointment for them to come out

7. When they do arrive, you and/or your explain the problem

8. He fixes the issue

9. He hands you your bill.

This problem may have taken 4+ hours of your productivity depending on how many people try to help. So that final bill handed to you is just your hard cost. You will also need to consider all the soft costs associated with that problem. How many employees were affected? How many tried to help? How long were you waiting?

 

Now Imagine if you had Proactive Managed Services:

1. Your employee has an issue with her computer

2. She picks up the phone and calls our 24 hr help desk

3. We help her fix the problem over the phone

4. If the problem is more difficult, we will remotely and securely access her computer by "taking over her mouse" and showing her on her screen just as if we were there.

5. Problem fixed. She is back working.

See this difference. From 3-4 hours to maybe 20 minutes. And only she was affected, Not other employees or you.

 

By managing IT in a proactive fashion instead of a reactive manner you will save time and money since most problems will be noticed by OmniStar Services BEFORE the client notices. We monitor you network 24 hours a day to make sure that it is running reliably and maintained properly.


Do you perform support on an as-needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since all of our Flat Fee service plans are based on this premise, we offer some as-needed support on a project basis.

 

What does your Flat Fee service include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

  • Patch Management and Service Pack updates
  • Anti-Virus and Anti-Spam management, updates, and remediation
  • Managed Backups and Restores
  • Disk and Memory Optimization
  • Manage User Accounts
  • Manage Network and Internet Connectivity
  • Manage Covered Firewalls, Routers and Switches
  • Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

  • Servers, PC's, Laptops, Firewalls, Routers and Switches
  • Microsoft Windows XP Pro Desktop Operating Systems
  • Microsoft Office 2000, 2003 and 2005
  • Microsoft Windows Services 2003 and Small Business Server 2003
  • Microsoft Exchange Server 2003 and 2007
  • Microsoft SQL Server 2000 and 2005
  •  

    So no matter what happens in my environment, I'll never pay more than one Flat Fee per month?

     

    Examples of items that are not covered under our Flat Fee services plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacture support or incident fees. Whenever the potential arises for additional fees outside our Flat Fee, you will always be notified in advance for approval.

     

    How much can I expect to pay for your services?

    We customize our services to meet your unique needs. Most of our clients choose the TotalCare Plan and the monthly Flat Fee option. This option allows our clients the simplicity of a monthly fee for their network maintenance needs. Projects that enhance or augment the current environment are outside the scope of TotalCare Plan and are charged on a by project basis.

     

    How do I get started?

    Most OmniStar Services clients begin with a comprehensive Assessment and needs analysis to determine the reliability and stability of their computing environment. The results of the Network Assessment help determine how we can help you resolve the amount of ongoing monthly care your network requires.


    Contact us today to get started!

     

    317.586.2271